01
Case Management
Every funeral case is a digital record: client details, ceremony preferences, scheduling, staff assignments, and supplier coordination — all in one place, accessible to the whole team.
Business Systems · DX · Professional Services
Funeral Operations DX — Excel and Paper to Centralized System
A funeral services operator managed every stage — intake, scheduling, supplier coordination, billing — through Excel and paper. Information was siloed to individuals.
Tech Stack
Project Info
Platform
Web + LINE integration
User Type
Internal (operations, admin, field staff)
Client Type
SME
Engagement
Fixed Price
Region
Japan
The Challenge
The business ran on individual knowledge. Every stage of a funeral case — intake, scheduling, supplier coordination, billing — lived in a spreadsheet or a paper document on someone's desk. When that person was unavailable, the information was effectively inaccessible.
This created fragility that showed up in predictable ways: scheduling conflicts discovered too late, supplier orders placed on assumptions rather than confirmed data, billing assembled by hand from multiple files. The operation worked because experienced staff carried the process in their heads — not because the process was documented anywhere.
What We Built
AMCOLAB replaced the paper-and-spreadsheet operation with a single system covering the full case lifecycle. Any authorized team member can open a case and see exactly where it stands — without asking someone who happens to know.
02
Digital Intake via LINE
Families submit initial information via LINE, the communication channel they already use. Submitted data flows directly into the case record — no re-entry, no paper forms to transfer.
03
Scheduling with Conflict Detection
A calendar-based interface manages ceremony bookings, facility usage, and staff assignments. Conflicts surface automatically before they affect operations. Changes notify affected team members in real time.
04
Supplier Coordination
Supplier orders are tracked per case within the system. Order status, delivery confirmation, and supplier contacts sit alongside the case record — replacing fragmented email chains and phone notes.
05
Billing Generation
Invoice line items are assembled from case data automatically. Billing documents are produced without manual data consolidation across multiple files.
06
Operations Knowledge Base
Standard operating procedures, supplier contacts, and pricing schedules are stored in the system and accessible to any team member — not locked in individual spreadsheets.
Key Outcomes
Case information accessible to any authorized team member — no longer dependent on who is in the office
Scheduling conflicts identified before they become operational problems
New staff contribute effectively from earlier in their tenure — documented processes replace institutional memory held by individuals
Billing preparation time reduced — manual assembly from multiple spreadsheets replaced by system-generated documents
Management visibility into all active cases in real time — no longer dependent on status updates from individuals
Delivery Scope
Requirement Definition
Architecture
Development
Integration
QA
Deployment
Maintenance
Why AMCOLAB
before writing code, AMCOLAB mapped the existing paper workflow with the operations team to understand what to digitize and in what order
familiar with LINE as the primary client communication channel in Japan's service industries
built for a small operations team, not an enterprise with a dedicated IT department
requirements through staff training support and post-launch maintenance
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